How To Fix EQ712 - Connection object and premise do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 712

• Message text: Connection object and premise do not match

What causes this issue?

You have specified a connection object (&V1&) and a premise (&V2).
However, a different connection object (&V3&) is entered in the
premise.premise.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify either a connection object, a premise, or an appropriate
combination.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ712 - Connection object and premise do not match ?

  The SAP error message EQ712 ("Connection object and premise do not match") typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there is a mismatch between the connection object and the premise (or location) associated with it. This error can arise during various operations, such as when trying to create or modify a connection object, or when performing activities related to billing or service orders.
  Cause:
  
  Mismatch in Data: The connection object is linked to a specific premise, and if the premise data has been changed or is incorrect, it can lead to this error.
  Incorrect Configuration: The configuration settings for the connection object or the premise may not align, leading to inconsistencies.
  Data Integrity Issues: There may be issues with the underlying data in the database, such as missing or incorrect entries.
  User Input Error: The user may have entered incorrect information while trying to create or modify the connection object.
  
  Solution:
  
  Verify Data: Check the connection object and the associated premise data to ensure they match. This includes verifying the premise ID, address, and other relevant details.
  Correct Configuration: Ensure that the configuration settings for both the connection object and the premise are correct and consistent.
  Data Consistency Check: Run data consistency checks in the SAP system to identify and rectify any discrepancies between the connection object and the premise.
  Recreate Connection Object: If the issue persists, consider deleting and recreating the connection object with the correct premise information.
  Consult Documentation: Refer to SAP documentation or help notes related to IS-U for specific guidance on handling this error.
  Contact Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IE01 (Create Connection Object), IE02 (Change Connection Object), and IE03 (Display Connection Object) to manage connection objects effectively.
  Data Model: Understanding the data model in SAP IS-U can help in identifying how connection objects and premises are related.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform actions related to connection objects and premises.
  
  By following these steps, you should be able to identify the cause of the EQ712 error and implement a solution to resolve it.