How To Fix EQ416 - Enter a premise as reference object for disconnection reason 02

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 416

• Message text: Enter a premise as reference object for disconnection reason 02

What causes this issue?

If a disconnection document is created for a vacancy, the installation
must be the reference object for the disconnection document.

System Response

The disconnection document was not created.

How to fix this error?

Enter the installation as the reference object.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ416 - Enter a premise as reference object for disconnection reason 02 ?

  The SAP error message EQ416, which states "Enter a premise as reference object for disconnection reason 02," typically occurs in the context of managing utilities or service disconnections in SAP IS-U (Industry Solution for Utilities). This error indicates that when attempting to process a disconnection for a service, the system requires a reference object (premise) to be specified, particularly when the disconnection reason is set to "02" (which usually refers to a specific type of disconnection, such as non-payment).
  Cause:
  The error is caused by the absence of a required reference object (premise) when trying to execute a disconnection process. The system expects that for certain disconnection reasons, a premise must be provided to identify the specific service or location affected by the disconnection.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Disconnection Reason: Ensure that the disconnection reason you are using is appropriate and requires a premise. If it does, you will need to provide the necessary information.
  
  
  Enter a Premise: When processing the disconnection, make sure to enter a valid premise as the reference object. This can usually be done in the transaction or screen where you are initiating the disconnection.
  
  
  Review Configuration: If you are consistently encountering this error, it may be worth reviewing the configuration settings for disconnection reasons in your SAP system. Ensure that the settings align with your business processes and that the necessary fields are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to your version of SAP IS-U for more detailed guidance on handling disconnections and the required fields.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system's configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U, such as EA01 (to create a disconnection) or EA02 (to change a disconnection).
  Business Processes: Understand the business processes related to service disconnections, including the implications of different disconnection reasons.
  User Roles and Authorizations: Ensure that the user attempting to perform the disconnection has the necessary authorizations to access and modify the relevant data.
  
  By following these steps, you should be able to resolve the EQ416 error and successfully process the disconnection in SAP.