How To Fix EQ402 - Disconn. doc. for disconn. reasons 01 and 02 cannot be created manually

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 402

• Message text: Disconn. doc. for disconn. reasons 01 and 02 cannot be created manually

What causes this issue?

Disconnection documents with one of the following disconnection reasons
are created by the system automatically:
01 - Disconnection dunning level reached
02 - Vacancy disconnection
You cannot create these types of disconnection documents manually.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify a disconnection reason used for manual creation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ402 - Disconn. doc. for disconn. reasons 01 and 02 cannot be created manually ?

  The SAP error message EQ402 indicates that a disconnection document cannot be created manually due to specific reasons. The reasons 01 and 02 typically refer to specific conditions related to the disconnection process in the SAP system, particularly in the context of utilities or service management.
  Causes:
  
  
  Reason 01 - Disconnection due to Non-Payment: This reason usually indicates that the disconnection is due to the customer not paying their bills. The system may have rules that prevent manual creation of disconnection documents in such cases.
  
  
  Reason 02 - Disconnection for Technical Reasons: This reason may refer to situations where a disconnection is required for technical issues, such as maintenance or safety concerns. Similar to reason 01, the system may restrict manual creation of documents to ensure proper procedures are followed.
  
  
  Solutions:
  
  
  Check Configuration: Ensure that the configuration settings for disconnection reasons in the SAP system are correctly set up. This may involve checking the customizing settings in the SAP IMG (Implementation Guide) under the relevant module (e.g., IS-U for Utilities).
  
  
  Use Automatic Processes: Instead of trying to create the disconnection document manually, use the automated processes provided by SAP. The system may have workflows or background jobs that handle disconnections based on specific criteria.
  
  
  Review User Authorizations: Ensure that the user attempting to create the disconnection document has the necessary authorizations. Sometimes, restrictions may be in place based on user roles.
  
  
  Consult Documentation: Refer to SAP documentation or help files for specific details on handling disconnection documents. This may provide insights into the correct procedures and any prerequisites that need to be met.
  
  
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide guidance based on the specific version of SAP you are using and any customizations that may be in place.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be used for managing disconnections, such as EA00 for disconnection processing.
  Business Processes: Understand the business processes related to disconnections in your organization, as this can help in identifying why manual creation is restricted.
  Error Logs: Check system logs or error messages for additional context that may help in diagnosing the issue.
  
  By following these steps, you should be able to address the EQ402 error and understand the underlying reasons for the restriction on manual disconnection document creation.