How To Fix EQ402 - Disconn. doc. for disconn. reasons 01 and 02 cannot be created manually

EQ402 - Overview

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 402

• Message text: Disconn. doc. for disconn. reasons 01 and 02 cannot be created manually

What causes this issue?

Disconnection documents with one of the following disconnection reasons
are created by the system automatically:
01 - Disconnection dunning level reached
02 - Vacancy disconnection
You cannot create these types of disconnection documents manually.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify a disconnection reason used for manual creation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ402 - Disconn. doc. for disconn. reasons 01 and 02 cannot be created manually ?

  The SAP error message EQ402 indicates that a disconnection document cannot be created manually due to specific reasons. The reasons 01 and 02 typically refer to specific conditions related to the disconnection process in the SAP system, particularly in the context of utilities or service management.
  Causes:
  
  
  Reason 01 - Disconnection due to Non-Payment: This reason usually indicates that the disconnection is due to the customer not paying their bills. The system may have rules that prevent manual creation of disconnection documents in such cases.
  
  
  Reason 02 - Disconnection for Technical Reasons: This reason may refer to situations where a disconnection is required for technical issues, such as maintenance or safety concerns. Similar to reason 01, the system may restrict manual creation of documents to ensure proper procedures are followed.
  
  
  Solutions:
  
  
  Check Configuration: Ensure that the configuration settings for disconnection reasons in the SAP system are correctly set up. This may involve checking the customizing