How To Fix EQ077 - The customer contact could not be created

EQ077 - Overview

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 077

• Message text: The customer contact could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ077 - The customer contact could not be created ?

  The SAP error message EQ077, which states "The customer contact could not be created," typically occurs in the context of creating or managing customer contacts within the SAP system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Missing Required Fields: The system may require certain mandatory fields to be filled out before a customer contact can be created. If any of these fields are left blank, the error will occur.
  
  
  Data Validation Issues: The data entered may not meet the validation criteria set in the system. For example, the format of the email address or phone number may be incorrect.
  
  
  Authorization Issues: The user attempting to create the contact may not have the necessary permissions or roles assigned to perform this action.
  
  
  System Configuration: There may be configuration issues in the customer master data settings or in the specific module being used