How To Fix EPROD024 - Utility product does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: EPROD - Messages for IS-U Master Data Templates

• Message number: 024

• Message text: Utility product does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EPROD024 - Utility product does not exist ?

  The SAP error message EPROD024, which states "Utility product does not exist," typically occurs in the context of utility billing or product management within the SAP system. This error indicates that the system is unable to find a specific utility product that is being referenced in a transaction or process.
  Causes:
  
  Missing Product Master Data: The utility product you are trying to use may not have been created or activated in the system.
  Incorrect Product Code: The product code or identifier being used may be incorrect or misspelled.
  Inactive Product: The utility product may exist but is marked as inactive or not available for use.
  Authorization Issues: The user may not have the necessary permissions to access the utility product.
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the product from being recognized.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Navigate to the relevant transaction (e.g., transaction code EAM or IS-U) to verify if the utility product exists in the system.
  If it does not exist, create the product using the appropriate transaction (e.g., EPM1 for creating a new product).
  
  
  
  Verify Product Code:
  
  Double-check the product code you are using in your transaction to ensure it is correct and matches the existing product in the system.
  
  
  
  Activate the Product:
  
  If the product exists but is inactive, you may need to activate it. This can usually be done in the product master data screen.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the utility product. This may involve checking roles and permissions in the user profile.
  
  
  
  Review Configuration Settings:
  
  Consult with your SAP configuration team to ensure that all necessary settings related to utility products are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing utility products and resolving related errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EPM1 (Create Utility Product), EPM2 (Change Utility Product), and EPM3 (Display Utility Product).
  SAP Notes: Check SAP Notes for any known issues or patches related to the EPROD024 error.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Community forums for further assistance.
  
  By following these steps, you should be able to identify the cause of the EPROD024 error and implement a suitable solution.