How To Fix EPIC_ACTIONS028 - You cannot reverse the selected items

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_ACTIONS - Messages for Payment Processing Services

• Message number: 028

• Message text: You cannot reverse the selected items

What causes this issue?

You cannot reverse the payment documents for the selected items due to
one of the following reasons:
Authorization for reversal is missing
The status of the selected items is not ?Payment Rejected by Bank?. You
can only reverse items with this status.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if you have the necessary authorizations and ensure that the
selected items have the ?Payment Rejected by Bank? status.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_ACTIONS028 - You cannot reverse the selected items ?

  The SAP error message EPIC_ACTIONS028 ("You cannot reverse the selected items") typically occurs in the context of reversing transactions, such as financial postings, inventory movements, or other actions where a reversal is attempted on items that cannot be reversed for various reasons.
  Causes:
  
  
  Status of the Document: The document or transaction you are trying to reverse may be in a status that does not allow for reversal. For example, if the document has already been cleared or settled, it may not be eligible for reversal.
  
  
  Document Type Restrictions: Certain document types may have restrictions on reversals. For instance, some financial documents may not allow reversals after a certain period or after they have been included in a financial statement.
  
  
  Dependencies on Other Transactions: If the items you are trying to reverse are linked to other transactions (e.g., they have been referenced in subsequent postings), the system may prevent the reversal to maintain data integrity.
  
  
  Authorization Issues: The user attempting the reversal may not have the necessary authorizations to perform the action.
  
  
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict reversals for certain types of transactions or under certain conditions.
  
  
  Solutions:
  
  
  Check Document Status: Verify the status of the document you are trying to reverse. If it has been cleared or settled, you may need to take alternative actions, such as creating a correcting entry instead of a reversal.
  
  
  Review Transaction Type: Ensure that the transaction type you are attempting to reverse allows for reversals. Consult with your SAP administrator or refer to the documentation for the specific transaction type.
  
  
  Check Dependencies: Investigate if the items are linked to other transactions. If they are, you may need to reverse those transactions first or consult with your finance team for guidance.
  
  
  Authorization Check: Ensure that you have the necessary permissions to perform the reversal. If not, contact your SAP security administrator to obtain the required authorizations.
  
  
  Consult Configuration: If you suspect that configuration settings are causing the issue, consult with your SAP configuration team to review the settings related to the specific transaction type.
  
  
  Use Alternative Methods: If reversal is not possible, consider using alternative methods such as creating a new transaction to correct the previous one.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or updates that may resolve the issue.
  Documentation: Refer to the SAP Help Portal or your organization's internal documentation for detailed information on the specific transaction and its reversal process.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.