How To Fix EPD023 - Communication address &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: EPD - Messages for IS-U Master Data Generator

• Message number: 023

• Message text: Communication address &1 does not exist

What causes this issue?

You cannot change the communication address (telephone and fax number,
E-mail address) with the sequence number &v1& because the address does
not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISU_KORR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPD023 - Communication address &1 does not exist ?

  The SAP error message EPD023, which states "Communication address &1 does not exist," typically occurs when the system is unable to find a valid communication address for a specific entity, such as a business partner, customer, or vendor. This can happen in various contexts, such as when trying to send messages, emails, or other forms of communication through the SAP system.
  Causes:
  
  Missing Communication Data: The entity (e.g., customer, vendor, or business partner) does not have a valid communication address (like an email address or phone number) maintained in the system.
  Incorrect Configuration: The communication method or type may not be properly configured in the system.
  Data Inconsistency: There may be inconsistencies in the master data that prevent the system from recognizing the communication address.
  Authorization Issues: The user may not have the necessary authorizations to access the communication data for the specified entity.
  
  Solutions:
  
  
  Check Master Data:
  
  Navigate to the relevant master data transaction (e.g., BP for Business Partner, XD03 for Customer, MK03 for Vendor).
  Verify that the communication address (email, phone number, etc.) is correctly maintained for the entity in question.
  
  
  
  Maintain Communication Data:
  
  If the communication address is missing, add the required information in the master data record.
  Ensure that the communication type (e.g., email, fax) is correctly set up.
  
  
  
  Review Configuration:
  
  Check the configuration settings for communication methods in the relevant customizing transactions (e.g., SPRO).
  Ensure that the communication types are correctly defined and linked to the appropriate entities.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view and edit the communication data for the entity.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Test Communication:
  
  After making the necessary changes, test the communication process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, XD03, MK03, and SPRO for managing business partners, customers, vendors, and configuration settings.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for detailed guidance on maintaining master data and configuring communication settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.