How To Fix EMV312 - A move-in document was not created

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 312

• Message text: A move-in document was not created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMV312 - A move-in document was not created ?

  The SAP error message EMV312, which states "A move-in document was not created," typically occurs in the context of the SAP IS-U (Industry Solution for Utilities) module, particularly when dealing with customer master data and move-in processes. This error indicates that the system was unable to create a move-in document for a customer, which is essential for processing the customer's request to start service at a new location.
  Causes:
  
  Incomplete Customer Data: The customer master data may be incomplete or missing required information, such as address details or identification numbers.
  Incorrect Move-In Date: The move-in date may be set in the past or may not align with the billing period.
  Missing Installation Data: The installation data for the service point may not be set up correctly or may be missing.
  Authorization Issues: The user may not have the necessary authorizations to create move-in documents.
  Configuration Issues: There may be configuration issues in the system related to the move-in process or the specific utility company settings.
  Technical Errors: There could be underlying technical issues, such as database problems or system errors.
  
  Solutions:
  
  Check Customer Data: Verify that all required fields in the customer master data are filled out correctly. Ensure that the address, identification numbers, and other relevant information are complete.
  Validate Move-In Date: Ensure that the move-in date is valid and falls within the acceptable range for the billing cycle.
  Review Installation Data: Check that the installation data for the service point is correctly configured and that all necessary information is present.
  User Authorizations: Confirm that the user attempting to create the move-in document has the necessary authorizations and roles assigned in SAP.
  Configuration Review: Consult with your SAP configuration team to ensure that the settings for the move-in process are correctly configured for your utility company.
  Check Logs and Messages: Review system logs and messages for any additional error details that may provide insight into the issue.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error message or provide guidance on troubleshooting.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EAM (for managing customer accounts) or ISU (for utilities).
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the EMV312 error and implement a solution to resolve it.