How To Fix EMV247 - Changes to contract of installation &1 in CRM not yet adopted in IS-U

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 247

• Message text: Changes to contract of installation &1 in CRM not yet adopted in IS-U

What causes this issue?

For <DS:GLOS.3526BE49AFAB52B9E10000009B38F974>installation</> &V1&
contract changes were made that were not completely replicated in IS-U.

System Response

You cannot create a move-in document for installation &v1&.
ELSE
You cannot reverse the move-in document.
ELSE
You cannot change the
<DS:GLOS.3526BDBBAFAB52B9E10000009B38F974>move-in date</>.
ELSE
You cannot change the move-out dates for contracts belonging to
installation &v1&.
ELSE
You cannot create move-outs for contracts belonging to installation
&v1&
.
ELSE
You cannot reverse move-outs for contracts belonging to installation
&v1&.
ELSE
You cannot perform a product change for contracts belonging to
installation &v1& from IS-U.
ELSE
You cannot change any contracts belonging to installation &v1&.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

ENDIF

How to fix this error?

To process changes to contracts belonging to the installation, you must
first correct any errors that occured during data replication from CRM
to IS-U. To do this, open your workflow inbox and process the relevant
items contained within it.

Procedure for System Administrators

The technical keys of the contract changes from the CRM system are:
CONTRACTPOS = &V3&
NUM = &V4&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV247 - Changes to contract of installation &1 in CRM not yet adopted in IS-U ?

  The SAP error message EMV247 indicates that there are changes made to a contract in the Customer Relationship Management (CRM) system that have not yet been adopted or reflected in the Industry Solution for Utilities (IS-U). This typically occurs in scenarios where there is integration between CRM and IS-U, and changes made in one system need to be synchronized with the other.
  Cause:
  
  Pending Synchronization: Changes made in the CRM system (like contract modifications) have not been transferred to the IS-U system.
  Integration Issues: There may be issues with the middleware or the integration settings that prevent the changes from being communicated between the two systems.
  Data Locking: The contract in IS-U may be locked for changes, preventing the adoption of updates from CRM.
  Configuration Issues: Incorrect configuration in the integration settings between CRM and IS-U can lead to this error.
  
  Solution:
  
  Check Middleware: Ensure that the middleware (like SAP PI/PO) is functioning correctly and that there are no errors in the message processing.
  Manual Synchronization: If automatic synchronization is not working, you may need to manually trigger the synchronization process for the affected contract.
  Review Change Logs: Check the change logs in both CRM and IS-U to identify what changes were made and whether they were successfully processed.
  Unlock Contract: If the contract is locked, you may need to unlock it or wait until the lock is released before changes can be adopted.
  Configuration Review: Review the configuration settings for the integration between CRM and IS-U to ensure they are set up correctly.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER in CRM to view the contract details and ISU_CONTRACT in IS-U to check the status of the contract.
  Integration Monitoring: Use transaction codes like SXMB_MONI or SXI_MONI to monitor the message flow between CRM and IS-U.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the cause of the EMV247 error and implement a solution to ensure that changes in CRM are properly adopted in IS-U.