How To Fix EMV221 - Contract account &1 has &2 billing document request(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 221

• Message text: Contract account &1 has &2 billing document request(s)

What causes this issue?

<DS:DE.E_TRANSVKONT>Transfer contract account</> &v1& has &v2& IS-U
billing requests(s). The first IS-U billing request found is based on
the SD billing document &v3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Verify that the IS-U billing request has to be invoiced and transfer
posted to the new customer (due to the customer change), or whether it
must remain with the old customer.
If there are more than one IS-U billing requests, find the
corresponding SD billing documents by searching the business partners
of contract account &v1& for the payer of the SD billing document.
To transfer post the items, use method TRANSFEROPENITEMS of BOR object
type MOVEINDOC. This ensures that the clearing reason is correctly
defined in the source document. You can configure the system to call
this method in a CIC or front office call. This is generally done in
the implementation phase- if necessary, contact your system
administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV221 - Contract account &1 has &2 billing document request(s) ?

  The SAP error message EMV221 indicates that there are billing document requests associated with a contract account that need to be addressed. This message typically arises in the context of contract accounts in SAP's Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  The error message EMV221 is triggered when there are one or more billing document requests linked to a specific contract account. This situation can occur due to various reasons, such as:
  
  Pending Billing Requests: There are billing requests that have not yet been processed or completed.
  Incomplete Data: Required data for processing the billing requests may be missing or incorrect.
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the billing process.
  User Authorization: The user may not have the necessary permissions to process the billing requests.
  
  Solution:
  To resolve the EMV221 error, you can take the following steps:
  
  
  Check Billing Document Requests:
  
  Use transaction codes like FPL9 (Display Billing Document Requests) or FPL1 (Display Contract Account) to review the billing document requests associated with the contract account.
  Identify the status of these requests and determine if they are pending or in error.
  
  
  
  Process Pending Requests:
  
  If there are pending billing requests, ensure that they are processed. This may involve executing the billing run or correcting any issues that are preventing the requests from being completed.
  
  
  
  Verify Data Completeness:
  
  Check the contract account for any missing or incorrect data that may be causing the billing requests to remain unprocessed. Ensure that all necessary information is complete and accurate.
  
  
  
  Review Configuration Settings:
  
  Consult with your SAP configuration team to ensure that the settings related to billing and contract accounts are correctly configured.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to process the billing requests has the necessary authorizations. If not, work with your security team to grant the required permissions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPL9, FPL1, FPL2, and FPL3 for managing billing document requests and contract accounts.
  Documentation: Review SAP documentation related to billing processes in FI-CA and Convergent Charging for best practices and troubleshooting tips.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the EMV221 error and implement a solution to resolve it.