How To Fix EMMA305 - &3 clarification case &1 has been returned to the worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 305

• Message text: &3 clarification case &1 has been returned to the worklist

What causes this issue?

Clarification case &v1& was returned to the worklist. The previous
processor was &v2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA305 - &3 clarification case &1 has been returned to the worklist ?

  The SAP error message EMMA305 indicates that a clarification case has been returned to the worklist. This typically occurs in the context of SAP's Event Management or similar modules where clarification cases are used to resolve issues or gather additional information regarding specific events or transactions.
  Cause:
  The error message EMMA305 can be triggered by several factors, including:
  
  Incomplete Information: The clarification case may have been returned because the information provided was insufficient or did not meet the required criteria.
  User Action: A user may have manually returned the case to the worklist after reviewing it and determining that further action or information is needed.
  System Configuration: There may be issues with the configuration of the Event Management system or the specific workflow that handles clarification cases.
  Authorization Issues: The user may not have the necessary permissions to resolve the clarification case, leading to it being returned.
  
  Solution:
  To resolve the EMMA305 error, consider the following steps:
  
  Review the Clarification Case: Check the details of the clarification case to understand why it was returned. Look for any missing or incorrect information that needs to be addressed.
  Gather Required Information: If the case requires additional information, gather the necessary data and update the case accordingly.
  Check User Permissions: Ensure that the user handling the case has the appropriate permissions to process and resolve the clarification case.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling clarification cases in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to EMMA305.
  Transaction Codes: Familiarize yourself with transaction codes related to Event Management and clarification cases, such as /SAPTRX/EM or others specific to your implementation.
  User Training: Ensure that users involved in handling clarification cases are adequately trained on the processes and requirements to minimize the chances of cases being returned.
  
  By following these steps, you should be able to address the EMMA305 error and successfully manage the clarification case.