How To Fix EMMA275 - Do not specify case category or case template

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 275

• Message text: Do not specify case category or case template

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA275 - Do not specify case category or case template ?

  The SAP error message EMMA275, which states "Do not specify case category or case template," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management modules when creating or managing cases. This error indicates that there is a conflict in the data being entered, specifically regarding the case category and case template.
  Cause:
  
  Inconsistent Data Entry: The error arises when both a case category and a case template are specified simultaneously, which is not allowed in the system.
  Configuration Settings: The system may be configured in such a way that it does not permit the use of both fields together.
  Business Rules: There may be specific business rules or logic defined in the system that restrict the use of these fields together.
  
  Solution:
  
  Review Input Fields: Ensure that when creating or editing a case, you only specify either a case category or a case template, but not both. Remove one of the entries to resolve the conflict.
  Check Configuration: If you are an administrator, review the configuration settings in the SAP system to understand the rules governing case creation. This may involve checking the customizing settings in the CRM or Service Management module.
  Consult Documentation: Refer to the SAP documentation or help files related to case management to understand the intended use of case categories and templates.
  User Training: If this error is frequently encountered by users, consider providing training or guidelines on how to properly create cases without triggering this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on case management configurations.
  Transaction Codes: Familiarize yourself with transaction codes related to case management (e.g., CRMD_ORDER for managing service orders and cases).
  Support Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to resolve the EMMA275 error and successfully manage cases within your SAP system.