How To Fix EMMA251 - Case category &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 251

• Message text: Case category &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA251 - Case category &1 not found ?

  The SAP error message EMMA251, which states "Case category &1 not found," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Service Management modules. This error indicates that the system is unable to find a specific case category that is referenced in the transaction or process you are trying to execute.
  Cause:
  
  Missing Configuration: The case category you are trying to use has not been defined in the system. This could be due to a lack of configuration in the relevant customizing settings.
  Incorrect Input: The case category code you are entering may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the case category.
  Transport Issues: If the case category was recently created or modified in a different environment (like development) and not transported to the current environment (like production), it may not be available.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant area for case management and check if the case category is defined.
  If it is not defined, you will need to create it.
  
  
  
  Verify Input:
  
  Double-check the case category code you are entering for any typos or errors.
  Ensure that you are using the correct format and that it exists in the system.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the case category.
  You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  
  Transport Check:
  
  If the case category was recently created, ensure that it has been transported to the environment you are working in.
  Check the transport logs to confirm that the transport was successful.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to case categories for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage cases.
  SAP Notes: Check the SAP Support Portal for any notes related to EMMA251 for specific patches or updates that may address the issue.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.