How To Fix EMMA213 - You are not authorized to create clarification cases

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 213

• Message text: You are not authorized to create clarification cases

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA213 - You are not authorized to create clarification cases ?

  The SAP error message EMMA213, which states "You are not authorized to create clarification cases," typically indicates that the user does not have the necessary permissions to perform the action of creating clarification cases within the SAP system. This can occur in various SAP modules, particularly in areas related to customer service, sales, or logistics.
  Cause:
  
  
  Authorization Issues: The most common cause of this error is that the user’s role does not include the necessary authorizations to create clarification cases. This could be due to:
  
  Missing authorization objects in the user’s profile.
  Role assignments that do not include the required permissions.
  
  
  
  Configuration Settings: Sometimes, the system configuration may restrict certain actions based on business rules or settings defined by the organization.
  
  
  User Status: The user may be in a status that restricts their ability to perform certain actions, such as being inactive or having limited access.
  
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Contact your SAP security administrator or the person responsible for user roles in your organization.
  Request a review of your user profile and the roles assigned to you.
  Ensure that the necessary authorization objects (e.g., S_TCODE, S_USER_AUTH, etc.) are included in your role to allow the creation of clarification cases.
  
  
  
  Role Adjustment:
  
  If you do not have the required authorizations, the security administrator may need to adjust your role or assign you a new role that includes the necessary permissions.
  
  
  
  Testing:
  
  After any changes are made to your user roles, log out and log back into the SAP system to ensure that the changes take effect.
  Attempt to create a clarification case again to verify that the issue is resolved.
  
  
  
  Documentation and Training:
  
  Review any internal documentation or training materials related to the creation of clarification cases to ensure you are following the correct procedures.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP Notes can provide additional context or solutions.
  Transaction Codes: Familiarize yourself with the relevant transaction codes associated with clarification cases in your specific SAP module.
  User Groups: Sometimes, user groups may have specific permissions that differ from individual user roles. Ensure that you are part of the correct user group if applicable.
  
  If the issue persists after checking authorizations and roles, it may be necessary to escalate the matter to your SAP support team for further investigation.