How To Fix EMMA210 - Clarification case &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 210

• Message text: Clarification case &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA210 - Clarification case &1 is locked by user &2 ?

  The SAP error message EMMA210 indicates that a clarification case (identified by &1) is currently locked by another user (identified by &2). This typically occurs in scenarios where multiple users are trying to access or modify the same clarification case simultaneously, leading to a locking conflict.
  Cause:
  
  Concurrent Access: Another user is currently working on the clarification case, which prevents other users from making changes until the lock is released.
  Session Timeout: A user may have left the session open, causing the case to remain locked even if they are no longer actively working on it.
  System Configuration: The locking mechanism in the SAP system is designed to prevent data inconsistencies, which can lead to this error when multiple users attempt to access the same data.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the case is still locked.
  Contact the User: If you know who the user is (user &2), you can reach out to them to see if they can finish their work or release the lock.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user has locked the case and potentially delete the lock if it is no longer valid (ensure you have the necessary authorizations to do this).
  Session Management: If the lock is due to a session timeout, you may need to log off and log back in to refresh your session.
  System Administrator: If the issue persists, contact your SAP system administrator for assistance. They can investigate further and may have tools to unlock the case if necessary.
  
  Related Information:
  
  Lock Mechanism: SAP uses a locking mechanism to ensure data integrity. When a user accesses a record for editing, the system locks it to prevent other users from making changes simultaneously.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage lock entries) and SM21 (to check system logs for any related issues).
  User Training: Ensure that users are trained on how to properly manage sessions and understand the implications of locking in SAP.
  
  By following these steps, you should be able to resolve the EMMA210 error and continue working with the clarification case.