How To Fix EMMA111 - Condition for case category &1 and priority &2 is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 111

• Message text: Condition for case category &1 and priority &2 is incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA111 - Condition for case category &1 and priority &2 is incorrect ?

  The SAP error message EMMA111 indicates that there is an issue with the configuration of a case category and its associated priority in the SAP system. This error typically arises in the context of SAP's case management or incident management functionalities, where specific conditions must be met for cases to be processed correctly.
  Cause:
  The error message EMMA111 is triggered when:
  
  The combination of the specified case category and priority does not exist or is not valid in the system.
  There may be missing or incorrect configuration settings in the case management module.
  The case category or priority may not be properly defined in the system, or there may be inconsistencies in the data.
  
  Solution:
  To resolve the EMMA111 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for case management in SAP.
  Verify that the case category and priority you are trying to use are correctly defined and active.
  Ensure that the combination of case category and priority is valid and exists in the system.
  
  
  
  Review Customizations:
  
  If there are any custom developments or enhancements related to case management, review them to ensure they are not causing the issue.
  Check if any recent changes were made to the configuration that could have affected the case category or priority.
  
  
  
  Data Consistency:
  
  Ensure that the data being used to create or manage the case is consistent and adheres to the defined rules for case categories and priorities.
  Look for any discrepancies in the data that might lead to this error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring case categories and priorities.
  Check for any notes or updates from SAP that might address this issue.
  
  
  
  Testing:
  
  After making any changes, test the case creation or management process again to see if the error persists.
  
  
  
  Contact Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. Provide them with details of the error message and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or other relevant transaction codes related to case management to access the necessary settings.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions for this specific error message.
  User Roles and Authorizations: Ensure that the user attempting to create or manage the case has the necessary authorizations to access the case category and priority settings.
  
  By following these steps, you should be able to identify and resolve the issue causing the EMMA111 error in your SAP system.