How To Fix EMMA043 - Clarification case was not forwarded; status &1 does not permit this

EMMA043 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 043

• Message text: Clarification case was not forwarded; status &1 does not permit this

What causes this issue?

The clarification case has an incorrect status.

System Response

The status of the clarifiion case does not permit it to be forwarded.

How to fix this error?

Clarification cases with the status "Reversed", "Automatically Reversed"
, or "Confirmed" cannot be forwarded to other processors. To forward an
(automatically) reversed or already completed clarification case, take
the clarification case into processing, and then try to forward it.
If this is not possible, contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA043 - Clarification case was not forwarded; status &1 does not permit this ?

  The SAP error message EMMA043 indicates that a clarification case cannot be forwarded because its current status does not allow for this action. This error typically arises in the context of SAP's Event Management or similar modules where clarification cases are used to manage exceptions or issues that arise during business processes.
  
  Cause:
  The error is caused by the status of the clarification case being set to a value that does not permit forwarding. This could be due to several reasons:
  
  The case is in a status that is considered "final" or "closed."
  The case is still in a preliminary status that does not allow for forwarding.
  There may be configuration settings in the system that restrict the forwarding of cases based on their status.
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check the Status of the Clarification Case:
  
  Review the current status of the clarification case. You can do this by navigating to the