How To Fix EMMA043 - Clarification case was not forwarded; status &1 does not permit this

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 043

• Message text: Clarification case was not forwarded; status &1 does not permit this

What causes this issue?

The clarification case has an incorrect status.

System Response

The status of the clarifiion case does not permit it to be forwarded.

How to fix this error?

Clarification cases with the status "Reversed", "Automatically Reversed"
, or "Confirmed" cannot be forwarded to other processors. To forward an
(automatically) reversed or already completed clarification case, take
the clarification case into processing, and then try to forward it.
If this is not possible, contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA043 - Clarification case was not forwarded; status &1 does not permit this ?

  The SAP error message EMMA043 indicates that a clarification case cannot be forwarded because its current status does not allow for this action. This error typically arises in the context of SAP's Event Management or similar modules where clarification cases are used to manage exceptions or issues that arise during business processes.
  Cause:
  The error is caused by the status of the clarification case being set to a value that does not permit forwarding. This could be due to several reasons:
  
  The case is in a status that is considered "final" or "closed."
  The case is still in a preliminary status that does not allow for forwarding.
  There may be configuration settings in the system that restrict the forwarding of cases based on their status.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check the Status of the Clarification Case:
  
  Review the current status of the clarification case. You can do this by navigating to the relevant transaction or report in SAP that displays clarification cases.
  Identify the status code (represented by &1 in the error message) and understand its meaning.
  
  
  
  Change the Status:
  
  If the status is incorrect for forwarding, you may need to change it to a status that allows forwarding. This may involve:
  
  Completing any required actions or tasks associated with the current status.
  Using the appropriate transaction to change the status of the clarification case.
  
  
  
  
  
  Review Configuration Settings:
  
  If you have access to configuration settings, check if there are any rules or settings that restrict forwarding based on the status. This may require assistance from a system administrator or SAP consultant.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more information on the specific statuses and their meanings in the context of clarification cases.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Permissions: Ensure that the user attempting to forward the clarification case has the necessary permissions to do so.
  Training and Documentation: Review any training materials or documentation related to the handling of clarification cases in your organization to ensure compliance with processes.
  
  By following these steps, you should be able to identify the cause of the EMMA043 error and take appropriate action to resolve it.