How To Fix EMMA039 - Clarification cases with status 'In Progress' cannot be accepted

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 039

• Message text: Clarification cases with status 'In Progress' cannot be accepted

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

You cannot assign to any clarification case that already has the status
"In Progress".
If you want to edit the case, the current processor must forward it to
you and enter a reason.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA039 - Clarification cases with status 'In Progress' cannot be accepted ?

  The SAP error message EMMA039 indicates that there are clarification cases with the status "In Progress" that cannot be accepted. This typically occurs in the context of SAP's Event Management or similar modules where clarification cases are used to manage exceptions or issues that arise during business processes.
  Cause:
  
  Clarification Case Status: The primary cause of this error is that there are existing clarification cases that are still marked as "In Progress." The system does not allow the acceptance of new cases or the finalization of processes until these in-progress cases are resolved.
  Pending Actions: There may be pending actions or responses required for the clarification cases that need to be addressed before moving forward.
  Workflow Restrictions: The workflow or business process may have restrictions that prevent the acceptance of new cases while others are still open.
  
  Solution:
  
  Review Clarification Cases: Check the list of clarification cases in the system. Identify which cases are marked as "In Progress" and review their details.
  Resolve In-Progress Cases: Take the necessary actions to resolve these cases. This may involve providing additional information, making decisions, or closing the cases.
  Update Status: Once the in-progress cases are resolved, update their status to "Closed" or "Resolved" as appropriate.
  Retry Acceptance: After resolving the in-progress cases, attempt to accept the new clarification case again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that allow you to view and manage clarification cases, such as EMMA or other related transaction codes depending on your specific SAP module.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify clarification cases. Sometimes, user roles can restrict access to certain functionalities.
  Documentation and Support: Refer to SAP documentation or support resources for more detailed guidance on managing clarification cases and understanding the specific business processes involved.
  System Configuration: If the issue persists, it may be worth checking with your SAP administrator or support team to ensure that the system configuration aligns with your business processes and that there are no underlying issues causing the error.
  
  By following these steps, you should be able to resolve the EMMA039 error and proceed with your tasks in SAP.