How To Fix ELA031 - Error printing redemption voucher &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ELA - Message class for loyalty program

• Message number: 031

• Message text: Error printing redemption voucher &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ELA031 - Error printing redemption voucher &1 ?

  The SAP error message ELA031, which states "Error printing redemption voucher &1," typically occurs in the context of the SAP system when there is an issue with printing a redemption voucher. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system, or the printer settings may not match the requirements for printing the redemption voucher.
  Output Device Problems: The output device (printer) may be offline, out of paper, or experiencing hardware malfunctions.
  Authorization Issues: The user may not have the necessary authorizations to print the redemption voucher.
  Form Issues: The form used for printing the redemption voucher may be incorrectly designed or not available in the system.
  Network Issues: There may be network connectivity problems preventing the SAP system from communicating with the printer.
  SAP Notes: There may be known issues or bugs related to the specific version of SAP you are using that require applying a specific SAP Note.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Verify that the printer is correctly configured in the SAP system (transaction SPAD).
  Ensure that the correct output device is selected when attempting to print.
  
  
  
  Test the Printer:
  
  Perform a test print from the SAP system to ensure that the printer is functioning correctly.
  Check if other documents can be printed successfully.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to print the redemption voucher. This can be checked in transaction SU53 or by consulting with your SAP security team.
  
  
  
  Check the Form:
  
  Verify that the form used for the redemption voucher is correctly set up and available in the system. You can check this in transaction SMARTFORMS or SE71 (for SAPscript).
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the printer.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. Applying a relevant note may resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPAD (Spool Administration) for printer configuration.
  SU53 for authorization checks.
  SMARTFORMS or SE71 for form maintenance.
  
  
  
  Documentation: Review SAP documentation related to printing and output management for additional troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the cause of the ELA031 error message in your SAP system.