How To Fix ELA020 - Redemption has not yet been printed - print counter must be zero

ELA020 - Overview

• Message type: E = Error

• Message class: ELA - Message class for loyalty program

• Message number: 020

• Message text: Redemption has not yet been printed - print counter must be zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

ELA020 - Details

• The SAP error message ELA020, which states "Redemption has not yet been printed - print counter must be zero," typically occurs in the context of managing financial transactions, particularly in relation to the redemption of financial instruments or securities. This error indicates that the system is preventing the redemption process because the print counter for the redemption document is not zero, meaning that the redemption has not been printed or processed correctly.
  
  Cause:
  
  Print Counter Not Reset: The print counter for the redemption document is not set to zero, indicating that the document has not been printed or has been printed but not cleared in the system.
  Incomplete Process: The redemption process may not have been completed properly, leading to the print counter retaining a value greater than zero.
  System Configuration: There may be configuration settings in the SAP system that require the print counter to be reset before proceeding with the redemption.
  
  
  Solution:
  
  Check Print