How To Fix ELA020 - Redemption has not yet been printed - print counter must be zero

SAP Error Message - Details

• Message type: E = Error

• Message class: ELA - Message class for loyalty program

• Message number: 020

• Message text: Redemption has not yet been printed - print counter must be zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ELA020 - Redemption has not yet been printed - print counter must be zero ?

  The SAP error message ELA020, which states "Redemption has not yet been printed - print counter must be zero," typically occurs in the context of managing financial transactions, particularly in relation to the redemption of financial instruments or securities. This error indicates that the system is preventing the redemption process because the print counter for the redemption document is not zero, meaning that the redemption has not been printed or processed correctly.
  Cause:
  
  Print Counter Not Reset: The print counter for the redemption document is not set to zero, indicating that the document has not been printed or has been printed but not cleared in the system.
  Incomplete Process: The redemption process may not have been completed properly, leading to the print counter retaining a value greater than zero.
  System Configuration: There may be configuration settings in the SAP system that require the print counter to be reset before proceeding with the redemption.
  
  Solution:
  
  Check Print Status: Verify if the redemption document has been printed. If it has been printed, ensure that the print counter is reset to zero.
  Reset Print Counter: If the document has not been printed, you may need to reset the print counter manually. This can typically be done through transaction codes like EL30 or EL31, depending on your SAP version and configuration.
  Reprint Document: If necessary, reprint the redemption document to ensure that the print counter reflects the correct status.
  Consult Documentation: Review the relevant SAP documentation or help files for specific instructions related to your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL30 (for managing redemption documents) and EL31 (for printing).
  User Permissions: Ensure that you have the necessary permissions to modify or reset the print counter.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for SAP Notes related to ELA020 for any patches or updates that may address this issue.
  
  By following these steps, you should be able to resolve the ELA020 error and proceed with the redemption process in SAP.