How To Fix EL436 - Device &1, reg. &2; lock status differs from meter reading &4 from &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 436

• Message text: Device &1, reg. &2; lock status differs from meter reading &4 from &3

What causes this issue?

A meter reading was already entered on &v3& that is not identical to
the one now entered. As a lock is concerned, the meter reading from
after the lock must be the same.
Example
Date,,Reading
7.1.,,1000 (Lock)
7.9.,,1500

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check why the meter reading you just entered differs from the one at a
later date. Correct the meter reading.
You have the following options:
<DS:TRAN.EL29>Correct plausible meter reading results</>
<DS:TRAN.EL27>Correct implausible meter reading results</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL436 - Device &1, reg. &2; lock status differs from meter reading &4 from &3 ?

  The SAP error message EL436 typically relates to issues with device management in the context of utility billing or meter reading. This error indicates a discrepancy between the lock status of a device (like a meter) and the meter reading that has been recorded. Here’s a breakdown of the components of the error message:
  
  Device &1: This refers to the specific device (e.g., a meter) that is causing the error.
  Reg. &2: This indicates the register number of the device.
  Meter reading &4: This is the meter reading that has been recorded.
  From &3: This usually refers to the source or the context from which the meter reading was taken.
  
  Causes
  
  Inconsistent Data: The lock status of the device may not match the expected status based on the recorded meter reading. This can happen if the device was locked or unlocked after the last reading was taken.
  Manual Changes: If there were manual adjustments made to the meter readings or the lock status, this could lead to discrepancies.
  System Errors: There may be issues within the SAP system itself, such as data corruption or synchronization problems between different modules.
  Incorrect Configuration: The device configuration in the SAP system may not be set up correctly, leading to mismatches in expected behavior.
  
  Solutions
  
  Verify Device Status: Check the actual status of the device in question. Ensure that the lock status matches the expected status based on the last recorded meter reading.
  Reconcile Data: If there are discrepancies, reconcile the data by updating the lock status or the meter reading as necessary. This may involve consulting with field personnel who manage the devices.
  Review Manual Changes: If manual changes were made, review them to ensure they were done correctly and that they align with the system's expectations.
  Check Configuration: Review the configuration settings for the device in SAP to ensure they are correct and consistent with operational procedures.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message.
  System Audit: If the issue persists, consider conducting a system audit to identify any underlying issues that may be causing the error.
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for device management and meter reading (e.g., EL31 for meter reading).
  User Roles: Ensure that users have the appropriate roles and permissions to make changes to device statuses and readings.
  Training: Provide training for staff on proper procedures for handling meter readings and device management to minimize errors.
  
  If the problem continues after following these steps, it may be necessary to escalate the issue to SAP support for further assistance.