How To Fix EK357 - No application form in the returns history

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 357

• Message text: No application form in the returns history

What causes this issue?

There is no application form specified under the following key in the
returns history:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Business partner &V1&
Contract account &V2&
Returns document &V3&

System Response

A returns notification cannot be printed.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK357 - No application form in the returns history ?

  The SAP error message EK357, which states "No application form in the returns history," typically occurs in the context of handling returns or managing returnable packaging in SAP. This error indicates that the system cannot find an application form related to the return process in the returns history.
  Causes:
  
  Missing Data: The application form or return document may not have been created or saved properly in the system.
  Incorrect Document Number: The document number you are trying to access may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to view the returns history or the specific application form.
  System Configuration: There may be issues with the configuration of the returns process in SAP, leading to missing links between documents.
  Data Deletion: The application form or related documents may have been deleted or archived, making them unavailable for retrieval.
  
  Solutions:
  
  Verify Document Number: Check the document number you are using to ensure it is correct and exists in the system.
  Check Returns History: Navigate to the returns history to see if the application form is listed. If not, it may need to be created or re-entered.
  Create Application Form: If the application form does not exist, you may need to create it manually or through the appropriate transaction code.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the returns history and related documents.
  Consult Configuration: Work with your SAP configuration team to ensure that the returns process is set up correctly and that all necessary links between documents are established.
  Check for Deletions: Investigate whether the application form or related documents have been deleted or archived. If so, you may need to restore them from backup or re-enter the data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) that may be involved in the returns process.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation or user manuals related to the returns process and application forms for additional guidance.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.