How To Fix EK331 - An internal error occurred during the creditworthiness check

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 331

• Message text: An internal error occurred during the creditworthiness check

What causes this issue?

Method <LS>CreditCheck</> for object category ISUPartner is defective.

System Response

The method terminates with an error message.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK331 - An internal error occurred during the creditworthiness check ?

  The SAP error message EK331, which states "An internal error occurred during the creditworthiness check," typically indicates that there is an issue with the creditworthiness check process in the SAP system. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system bugs.
  Causes:
  
  Configuration Issues: Incorrect settings in the credit management configuration can lead to errors during the creditworthiness check.
  Data Inconsistencies: Missing or incorrect data in customer master records or credit management settings can trigger this error.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  Authorization Issues: Lack of proper authorizations for the user executing the credit check can also lead to this error.
  Integration Issues: Problems with integration between different modules (e.g., Sales and Distribution, Financial Accounting) can cause errors during the credit check process.
  
  Solutions:
  
  
  Check Configuration: Review the credit management configuration in the SAP system. Ensure that all settings are correctly defined according to your business requirements.
  
  Transaction codes like OB45 (for credit control area) and FD32 (for customer credit management) can be useful.
  
  
  
  Validate Customer Data: Ensure that the customer master data is complete and accurate. Check for missing credit limits, incorrect credit ratings, or other inconsistencies.
  
  Use transaction code XD03 to view customer data.
  
  
  
  Review Logs: Check the application logs for more detailed error messages. You can use transaction code SLG1 to view logs related to credit management.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform credit checks. This can be verified through transaction code SU53 after the error occurs.
  
  
  Apply Patches: If the issue is due to a known bug, check for any available SAP Notes or patches that address the problem. You can search for relevant SAP Notes in the SAP Support Portal.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to error EK331 in the SAP Support Portal. These notes may provide additional insights or solutions.
  Documentation: Review SAP documentation on credit management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the EK331 error and implement a suitable solution.