How To Fix EK049 - Cleared items have been submitted to a collection agency

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 049

• Message text: Cleared items have been submitted to a collection agency

What causes this issue?

Document &v1& paid items that have been submitted to a collection
agency. It is not possible to partially reset the clearing for such
documents.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can only completely reset the clearing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK049 - Cleared items have been submitted to a collection agency ?

  The SAP error message EK049 indicates that there are cleared items (typically invoices or payments) that have been submitted to a collection agency. This message usually arises in the context of accounts receivable or accounts payable processes, particularly when dealing with customer or vendor accounts that have outstanding items that have been sent for collection.
  Cause:
  
  Cleared Items: The error occurs when there are items in the system that have been marked as cleared (i.e., settled or paid) but are still linked to a collection agency.
  Collection Agency Process: The system may have a process in place that automatically submits overdue or unpaid items to a collection agency, and if these items are cleared after submission, the system may flag this inconsistency.
  Data Integrity Issues: There may be issues with data integrity, such as incorrect status updates or missing information regarding the collection process.
  
  Solution:
  
  Review Cleared Items: Check the cleared items in the relevant customer or vendor account. Ensure that the items are indeed cleared and that there are no outstanding balances.
  Update Collection Status: If the items have been cleared, update the status in the system to reflect that they should no longer be associated with the collection agency. This may involve reversing the submission to the collection agency or updating the status of the items.
  Consult with Finance Team: Work with your finance or accounts receivable/payable team to ensure that the processes for handling collections and cleared items are correctly followed.
  System Configuration: If this error occurs frequently, it may be necessary to review the configuration settings in SAP related to collections and cleared items. This may involve consulting with an SAP functional consultant.
  Transaction Codes: Use relevant transaction codes (like FBL1N for vendor line items or FBL5N for customer line items) to analyze the account and identify the specific items causing the error.
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files for more details on handling collection agency processes and cleared items.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or recommendations.
  User Forums: Engage with SAP user forums or communities where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to your SAP support team or consult with SAP directly for further assistance.