How To Fix EIP028 - The system did not find the VAT registration number of customer &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: EIP - Foreign Trade: Messages for Log Printout

• Message number: 028

• Message text: The system did not find the VAT registration number of customer &1.

What causes this issue?

The system did not find the VAT registration number of the customer
with customer number &V1&.

System Response

The system issues an error message.

How to fix this error?

Maintain the VAT registration number of customer &V1& in the customer
master.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIP028 - The system did not find the VAT registration number of customer &1. ?

  The SAP error message EIP028 indicates that the system could not find the VAT registration number for a specific customer, identified by the placeholder &1. This error typically arises in scenarios involving tax calculations, especially in international transactions where VAT (Value Added Tax) compliance is necessary.
  
  Cause:
  
  Missing VAT Registration Number: The most common cause is that the customer master data does not contain a VAT registration number.
  Incorrect Customer Data: The customer data may be incomplete or incorrectly maintained in the system.
  Data Synchronization Issues: If the customer data is being pulled from an external system, there may be synchronization issues leading to missing information.
  Country-Specific Settings: The VAT registration number may be required based on the country settings in the SAP system, and if the customer is from a country that mandates this information, the absence of it will trigger the error.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master record (transaction code XD02