How To Fix EIP028 - The system did not find the VAT registration number of customer &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: EIP - Foreign Trade: Messages for Log Printout

• Message number: 028

• Message text: The system did not find the VAT registration number of customer &1.

What causes this issue?

The system did not find the VAT registration number of the customer
with customer number &V1&.

System Response

The system issues an error message.

How to fix this error?

Maintain the VAT registration number of customer &V1& in the customer
master.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIP028 - The system did not find the VAT registration number of customer &1. ?

  The SAP error message EIP028 indicates that the system could not find the VAT registration number for a specific customer, identified by the placeholder &1. This error typically arises in scenarios involving tax calculations, especially in international transactions where VAT (Value Added Tax) compliance is necessary.
  Cause:
  
  Missing VAT Registration Number: The most common cause is that the customer master data does not contain a VAT registration number.
  Incorrect Customer Data: The customer data may be incomplete or incorrectly maintained in the system.
  Data Synchronization Issues: If the customer data is being pulled from an external system, there may be synchronization issues leading to missing information.
  Country-Specific Settings: The VAT registration number may be required based on the country settings in the SAP system, and if the customer is from a country that mandates this information, the absence of it will trigger the error.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master record (transaction code XD02 for general data or FD02 for company code data).
  Verify that the VAT registration number is correctly entered in the relevant fields.
  If it is missing, enter the correct VAT registration number and save the changes.
  
  
  
  Data Validation:
  
  Ensure that the VAT registration number format is correct according to the country-specific requirements.
  Validate the VAT number using the VIES (VAT Information Exchange System) if applicable.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system related to tax calculation and customer data requirements. This can be done in the SPRO transaction under Financial Accounting (FI) settings.
  Ensure that the system is set up to require VAT registration numbers for customers in relevant countries.
  
  
  
  Data Synchronization:
  
  If the customer data is sourced from an external system, ensure that the data synchronization process is functioning correctly and that all necessary fields are being populated.
  
  
  
  User Training:
  
  Train users on the importance of maintaining accurate customer master data, especially for VAT compliance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD02 - Change Customer (General Data)
  FD02 - Change Customer (Company Code Data)
  SE16N - Data Browser (to check customer master data)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to VAT registration numbers.
  
  
  Documentation: Review SAP documentation on VAT handling and customer master data management for best practices.
  
  
  By addressing the missing VAT registration number and ensuring that customer data is accurately maintained, you can resolve the EIP028 error and ensure compliance with VAT regulations.