How To Fix EIDEUTILMD004 - Point of delivery could not be identified

SAP Error Message - Details

• Message type: E = Error

• Message class: EIDEUTILMD - UTILMD IDoc Messages (For Example, Explanations for Refusal)

• Message number: 004

• Message text: Point of delivery could not be identified

What causes this issue?

The criteria (point of delivery ID, customer number, register code) do
not suffice to identify the point of delivery in the system.

System Response

Processing is terminated and a refusal IDoc is sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIDEUTILMD004 - Point of delivery could not be identified ?

  The SAP error message EIDEUTILMD004, which states "Point of delivery could not be identified," typically occurs in the context of utilities management, particularly when dealing with master data related to points of delivery (POD) in the SAP IS-U (Industry Solution for Utilities) module. This error indicates that the system is unable to find or recognize the specified point of delivery for a given transaction or process.
  Causes:
  
  Missing or Incorrect Data: The point of delivery may not exist in the system, or the data associated with it may be incomplete or incorrect.
  Configuration Issues: There may be configuration issues in the system that prevent the identification of the point of delivery.
  Authorization Issues: The user may not have the necessary authorizations to access the point of delivery data.
  Integration Issues: If the data is being pulled from an external system, there may be integration issues or data synchronization problems.
  Master Data Not Created: The point of delivery master data may not have been created or activated in the system.
  
  Solutions:
  
  Check Master Data: Verify that the point of delivery exists in the system. You can do this by navigating to the relevant transaction (e.g., transaction code ES32 for point of delivery) and checking if the POD is correctly set up.
  Review Data Completeness: Ensure that all required fields for the point of delivery are filled out correctly. This includes checking for any mandatory fields that may be missing.
  Authorization Check: Ensure that the user has the necessary authorizations to access the point of delivery data. This may involve checking user roles and permissions.
  Configuration Review: Review the configuration settings related to the point of delivery in the SAP system. This may involve checking the settings in the IS-U module.
  Integration Check: If the data is being pulled from an external system, check the integration settings and ensure that data synchronization is functioning correctly.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ES32 (Point of Delivery) and ES33 (Display Point of Delivery) for managing POD data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in IS-U.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.