How To Fix EIDESWD435 - Switch document rejected. Inform the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: EIDESWD - Message for Change of Supplier/Service

• Message number: 435

• Message text: Switch document rejected. Inform the customer

What causes this issue?

The switch document was rejected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the reasons for rejection in the switch document and inform the
customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIDESWD435 - Switch document rejected. Inform the customer ?

  The SAP error message EIDESWD435, which states "Switch document rejected. Inform the customer," typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with switch documents related to hazardous materials or safety data sheets.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the switch document that prevent it from being processed.
  Authorization Issues: The user may not have the necessary permissions to create or modify switch documents.
  Configuration Errors: There could be issues with the configuration settings in the EHS module that are preventing the document from being processed.
  Business Rules Violations: The switch document may not comply with the defined business rules or validation checks in the system.
  
  Solution:
  To resolve the issue, consider the following steps:
  
  Check Data Completeness: Review the switch document for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify switch documents. If not, contact your SAP security administrator to adjust the permissions.
  Consult Configuration Settings: Check the configuration settings in the EHS module to ensure that they are set up correctly. This may involve consulting with an SAP EHS consultant or administrator.
  Validate Against Business Rules: Ensure that the switch document complies with all relevant business rules and validation checks. This may involve reviewing the specific rules that apply to the document type in question.
  Inform the Customer: As the error message suggests, inform the customer about the rejection of the switch document and provide them with details on the issue, including any necessary corrective actions they may need to take.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP EHS documentation for guidance on switch documents and any specific requirements or configurations that may apply.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.