How To Fix EI264 - Different exclusion indicator in order: & and delivery: &

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 264

• Message text: Different exclusion indicator in order: & and delivery: &

What causes this issue?

You have maintained different exclusion indicators for the item
category in the order and the delivery.
This can lead to the same item category being excluded from different
types of declarations.

System Response

The system issues a warning.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI264 - Different exclusion indicator in order: & and delivery: & ?

  The SAP error message EI264, which states "Different exclusion indicator in order: & and delivery: &," typically occurs in the context of sales and distribution (SD) processes, particularly when dealing with sales orders and deliveries. This error indicates that there is a mismatch in the exclusion indicators between the sales order and the corresponding delivery.
  Cause:
  The exclusion indicator is a field that determines whether certain items in an order or delivery should be excluded from certain processes, such as billing or availability checks. The error arises when:
  
  The exclusion indicator set in the sales order does not match the exclusion indicator in the delivery.
  This can happen due to manual changes, configuration issues, or inconsistencies in the data between the sales order and delivery.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Exclusion Indicators:
  
  Go to the sales order and delivery documents in SAP.
  Compare the exclusion indicators for the relevant items in both documents.
  
  
  
  Correct the Mismatch:
  
  If the exclusion indicators are different, you may need to adjust one of them to ensure they match.
  This can be done by changing the exclusion indicator in either the sales order or the delivery, depending on the business requirements.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system related to sales orders and deliveries. Ensure that the settings for exclusion indicators are consistent and correctly defined.
  
  
  
  Reprocess the Delivery:
  
  After making the necessary adjustments, try to reprocess the delivery to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on exclusion indicators and their implications in your specific business context.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists and you are unable to resolve it, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA03 (Display Sales Order) and VL03N (Display Outbound Delivery) to view the relevant documents.
  Exclusion Indicator Settings: The exclusion indicators can be found in the item details of both the sales order and delivery. They are typically set in the item category configuration.
  Business Processes: Understanding the business processes related to sales and distribution can help in identifying why the mismatch occurred and how to prevent it in the future.
  
  By following these steps, you should be able to identify and resolve the issue related to the EI264 error message in SAP.