How To Fix EI242 - Different affiliated companies in customer master & and license &

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 242

• Message text: Different affiliated companies in customer master & and license &

What causes this issue?

You have specified an affiliated company in the export license that is
different to that in the customer master.

System Response

The system issues a warning.

How to fix this error?

Check your entry.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI242 - Different affiliated companies in customer master & and license & ?

  The SAP error message EI242 indicates that there is a mismatch between the affiliated companies in the customer master data and the license data. This typically occurs in scenarios where a customer is associated with a specific company code, but the license information is linked to a different company code or affiliated company.
  Cause:
  
  Mismatch in Company Codes: The customer master data is set up under one company code, while the license data is associated with another.
  Incorrect Configuration: There may be incorrect settings in the configuration of the customer master or license management.
  Data Entry Errors: Manual entry errors during the creation or modification of customer master data or license data.
  
  Solution:
  
  
  Verify Customer Master Data:
  
  Check the company code associated with the customer master record. Ensure that it matches the company code of the license data.
  You can do this by navigating to the customer master record in SAP (transaction code XD03 for display) and reviewing the company code details.
  
  
  
  Check License Data:
  
  Review the license data to confirm which company code it is associated with. This can typically be done in the license management area of SAP.
  Ensure that the license is correctly assigned to the same company code as the customer master.
  
  
  
  Correct the Mismatch:
  
  If there is a mismatch, you may need to either change the company code in the customer master or adjust the license data to ensure they align.
  If necessary, consult with your SAP administrator or functional consultant to make these changes.
  
  
  
  Data Consistency Check:
  
  Run a consistency check to ensure that all related data is aligned and there are no other discrepancies.
  
  
  
  Documentation and Training:
  
  Ensure that users involved in data entry are trained on the importance of maintaining consistency in company codes across different modules.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer Master
  XD02 - Change Customer Master
  SLICENSE - License Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles: Ensure that users have the appropriate roles and permissions to view and edit customer and license data.
  
  If the issue persists after following these steps, it may be beneficial to consult with SAP support or your internal SAP team for further investigation.