How To Fix EHPRC_RCS_UEC072 - Process definition missing for the e-mail configuration for the campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_UEC - Messages for Use Collection

• Message number: 072

• Message text: Process definition missing for the e-mail configuration for the campaign

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_UEC072 - Process definition missing for the e-mail configuration for the campaign ?

  The SAP error message EHPRC_RCS_UEC072 indicates that there is a missing process definition for the email configuration related to a campaign in the SAP system. This error typically arises in the context of SAP Marketing Cloud or SAP Customer Experience solutions when trying to execute a campaign that requires email communication.
  Cause:
  
  
  Missing Process Definition: The primary cause of this error is that the system cannot find a valid process definition for sending emails associated with the campaign. This could be due to:
  
  The process definition not being created or activated.
  Incorrect configuration settings in the campaign or email settings.
  The process definition being deleted or not properly assigned.
  
  
  
  Configuration Issues: There may be issues in the configuration of the email service or the campaign settings that prevent the system from identifying the correct process definition.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Process Definitions:
  
  Navigate to the process definition area in your SAP system (usually found in the SAP Marketing Cloud or relevant module).
  Verify if the process definition for email campaigns exists and is active.
  If it does not exist, you may need to create a new process definition for email communication.
  
  
  
  Activate Process Definition:
  
  If the process definition exists but is inactive, activate it to ensure that it can be used for the campaign.
  
  
  
  Review Campaign Configuration:
  
  Go to the campaign settings and ensure that the email configuration is correctly set up.
  Check if the campaign is linked to the correct process definition.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on setting up email configurations and process definitions.
  
  
  
  Testing:
  
  After making the necessary changes, test the campaign again to see if the error persists.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. Provide them with the error message and details of your configuration for more targeted help.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that you have access to training materials or documentation related to campaign management and email configuration in SAP.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message EHPRC_RCS_UEC072.