How To Fix EHPRC_CPM_TASK330 - Forwarding the E-Mail to user &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 330

• Message text: Forwarding the E-Mail to user &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK330 - Forwarding the E-Mail to user &1 failed ?

  The SAP error message EHPRC_CPM_TASK330 indicates that there was a failure in forwarding an email to a specified user. This error can occur in various contexts within SAP, particularly in the EHPRC (Enterprise Health and Safety Management) module or related workflows.
  Possible Causes:
  
  Invalid Email Address: The email address of the user (&1) may be incorrect or not properly formatted.
  Email Configuration Issues: The SAP system may not be correctly configured to send emails. This includes settings in the SAPconnect (SCOT) configuration.
  User Not Maintained: The user may not have an email address maintained in their user profile in SAP.
  SMTP Server Issues: There may be issues with the SMTP server that SAP is trying to use to send the email.
  Network Issues: There could be network connectivity issues preventing the SAP system from reaching the email server.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  
  Solutions:
  
  Check Email Address: Verify that the email address of the user is correct and properly formatted.
  Review User Profile: Ensure that the user has a valid email address maintained in their SAP user profile (transaction SU01).
  Check SAPconnect Configuration:
  
  Go to transaction SCOT and check the configuration for SMTP settings.
  Ensure that the SMTP node is active and properly configured.
  
  
  Test Email Sending: Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  Check SMTP Server: Ensure that the SMTP server is up and running and that there are no firewall or network issues preventing communication.
  Review Authorizations: Ensure that the user or the system has the necessary authorizations to send emails.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages that may provide more context.
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SU01: User Maintenance
  SLG1: Application Log
  
  
  Documentation: Refer to SAP Help documentation for configuring SAPconnect and troubleshooting email sending issues.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending in your version of SAP.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.