How To Fix EHPRC_CPM_TASK301 - Account group &1 does not allow the maintenance of contact persons

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 301

• Message text: Account group &1 does not allow the maintenance of contact persons

What causes this issue?

Account group &V1& does not allow the maintenance of contact persons
and cannot be used for only representatives.

System Response

The system does not create the only representative.

How to fix this error?

Use an account group where contact persons can be maintained.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK301 - Account group &1 does not allow the maintenance of contact persons ?

  The SAP error message EHPRC_CPM_TASK301 indicates that the account group specified (denoted by &1) does not permit the maintenance of contact persons. This typically occurs when you are trying to add or modify contact persons for a business partner or customer/vendor account that is configured in a way that restricts this functionality.
  Cause:
  
  Account Group Configuration: The account group associated with the business partner or customer/vendor is set up to disallow the maintenance of contact persons. This is a configuration setting in the SAP system.
  Business Partner Role: The specific role assigned to the business partner may not support contact persons.
  Authorization Issues: There may be authorization restrictions preventing the user from maintaining contact persons.
  
  Solution:
  
  
  Check Account Group Settings:
  
  Go to the transaction code OBD2 (for customer account groups) or OBD3 (for vendor account groups).
  Find the account group associated with the business partner or customer/vendor.
  Check the settings for "Contact Persons" and ensure that the option to maintain contact persons is enabled.
  
  
  
  Modify Business Partner Role:
  
  If the business partner role does not allow contact persons, you may need to adjust the role settings.
  Use transaction code BP to access the business partner and check the roles assigned. Ensure that the role allows for contact person maintenance.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to maintain contact persons. This can be checked with the help of your SAP security team or by using transaction code SU53 to analyze authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific configuration settings related to account groups and contact persons.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  OBD2: Customer Account Group Configuration
  OBD3: Vendor Account Group Configuration
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error and successfully maintain contact persons for the specified account group.