How To Fix EHPRC_CPM_TASK242 - There is a problem with the Customizing settings for escalations

EHPRC_CPM_TASK242 - Overview

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 242

• Message text: There is a problem with the Customizing settings for escalations

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In the Customizing activities, <LS>Specify Escalation Reasons</> and
<LS>Specify Escalation Severity Levels</>, check the settings for
escalations.

Error message extract from SAP system. Copyright SAP SE.

EHPRC_CPM_TASK242 - Details

• The SAP error message EHPRC_CPM_TASK242 indicates that there is an issue with the customizing settings related to escalations in the SAP system. This error typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with the configuration of escalation processes.
  
  Cause:
  The error can be caused by several factors, including:
  
  Missing Customizing Settings: The necessary customizing settings for escalations may not be properly configured or may be missing entirely.
  Incorrect Configuration: There may be incorrect entries or configurations in the escalation settings that prevent the system from processing them correctly.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the escalation settings.
  Transport Issues: If the settings were transported from another system, there may have been issues during the transport process that led to incomplete or incorrect settings.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (usually