How To Fix EHPRC_CPM_TASK213 - Cannot escalate task &1; new severity &2 is not higher than old value &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 213

• Message text: Cannot escalate task &1; new severity &2 is not higher than old value &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK213 - Cannot escalate task &1; new severity &2 is not higher than old value &3 ?

  The SAP error message EHPRC_CPM_TASK213 indicates that there is an attempt to escalate a task in the Change Request Management (ChaRM) process, but the new severity level you are trying to assign is not higher than the current severity level of the task. This is a validation check to ensure that the escalation process is meaningful; you cannot escalate a task to a severity that is equal to or lower than its current severity.
  Cause:
  
  Severity Levels: The task has a defined severity level (e.g., low, medium, high), and the new severity level you are trying to set is not higher than the existing one.
  Incorrect Input: The user may have mistakenly selected a severity level that is the same or lower than the current one.
  System Configuration: There may be a misconfiguration in the severity levels defined in the system.
  
  Solution:
  
  Check Current Severity: Review the current severity level of the task. You can usually find this in the task details within the SAP system.
  Select Higher Severity: When attempting to escalate the task, ensure that you select a severity level that is higher than the current one. For example, if the current severity is "Medium," you should select "High" for escalation.
  User Training: Ensure that users are trained on the escalation process and understand the severity levels and their implications.
  System Configuration Review: If the issue persists or if there are discrepancies in severity levels, consult with your SAP Basis or configuration team to review the settings related to task severity levels.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Documentation: Review the SAP documentation related to Change Request Management and task escalation processes for further understanding.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to resolve the error and successfully escalate the task as needed.