How To Fix EHPRC_CPM_TASK130 - Escalation is not configured for any status

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 130

• Message text: Escalation is not configured for any status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK130 - Escalation is not configured for any status ?

  The SAP error message EHPRC_CPM_TASK130 indicates that there is an issue with the escalation configuration for a task in the SAP system. Specifically, it means that the escalation process is not set up for the current status of the task, which can lead to delays in handling tasks that require attention.
  Cause:
  
  Missing Escalation Configuration: The most common cause is that the escalation settings for the specific task or status have not been defined in the system.
  Incorrect Status: The task may be in a status that does not have an associated escalation defined.
  System Configuration Issues: There may be broader configuration issues within the SAP system that affect how escalations are handled.
  
  Solution:
  
  
  Check Escalation Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the customizing settings under the relevant module).
  Ensure that escalations are defined for the statuses that the task can have. This may involve creating or modifying escalation rules.
  
  
  
  Define Escalation Rules:
  
  If no escalation rules exist, you will need to create them. This typically involves specifying:
  
  The status of the task that should trigger an escalation.
  The conditions under which the escalation should occur (e.g., time-based, event-based).
  The actions to be taken when an escalation occurs (e.g., notifications, task reassignment).
  
  
  
  
  
  Review Task Status:
  
  Check the current status of the task that triggered the error. Ensure that it is in a status that is supposed to have an escalation configured.
  
  
  
  Testing:
  
  After making changes, test the escalation process to ensure that it works as expected. You can do this by simulating the conditions that would trigger an escalation.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring escalations in your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on escalation configuration.
  User Roles and Authorizations: Ensure that the user attempting to configure escalations has the necessary permissions to make changes in the system.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP configuration.