How To Fix EHPRC_CPM_CONTENT024 - Invalid XML response

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_CONTENT - Messages for Content Provider Interface

• Message number: 024

• Message text: Invalid XML response

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_CONTENT024 - Invalid XML response ?

  The SAP error message EHPRC_CPM_CONTENT024: Invalid XML response typically occurs in the context of SAP's Enterprise Asset Management (EAM) or related modules when the system is expecting an XML response from a web service or an external system, but the response received is either malformed or not in the expected format.
  Causes:
  
  Malformed XML: The response from the external service may not be well-formed XML, which can happen due to issues in the service itself or incorrect data being sent.
  Network Issues: Connectivity problems between the SAP system and the external service can lead to incomplete or corrupted responses.
  Service Configuration: The web service might not be configured correctly, leading to unexpected responses.
  Data Issues: If the data being sent to the service is incorrect or not in the expected format, it may cause the service to return an error or an unexpected response.
  Version Mismatch: There may be a mismatch between the expected XML schema and the actual response schema from the service.
  
  Solutions:
  
  Check the XML Response: Use tools like Postman or SOAP UI to manually call the web service and inspect the XML response. Ensure it is well-formed and adheres to the expected schema.
  Review Service Configuration: Verify the configuration settings of the web service in SAP. Ensure that the endpoint URL, authentication, and other parameters are correctly set.
  Network Diagnostics: Check for any network issues that might be affecting the communication between SAP and the external service. This can include firewall settings, proxy configurations, or DNS issues.
  Error Logging: Enable detailed logging in SAP to capture the exact request and response. This can help identify where the issue lies.
  Data Validation: Ensure that the data being sent to the web service is valid and conforms to the expected format. This may involve checking for required fields, data types, and value ranges.
  Consult Documentation: Refer to the documentation of the web service to ensure that you are using it correctly and that you understand the expected input and output formats.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Version Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can sometimes resolve underlying issues with web service integrations.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation, as they can provide deeper insights into system configurations and logs.