How To Fix EHPRC_AIF_MESSAGES008 - Error in retrieving person details for Certified By field in DEC document

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_AIF_MESSAGES - Error messages for PRC PDF generation

• Message number: 008

• Message text: Error in retrieving person details for Certified By field in DEC document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_AIF_MESSAGES008 - Error in retrieving person details for Certified By field in DEC document ?

  The SAP error message EHPRC_AIF_MESSAGES008 indicates that there is an issue with retrieving person details for the "Certified By" field in a DEC (Document Entry Control) document. This error typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with document management and certification processes.
  Causes:
  
  
  Missing or Incomplete Data: The person details required for the "Certified By" field may be missing or incomplete in the system. This could be due to incorrect or missing entries in the relevant master data (e.g., user profiles, personnel records).
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the person details or the DEC document.
  
  
  Configuration Issues: There may be configuration problems in the EHS module or the specific DEC document type that prevent the system from retrieving the required information.
  
  
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the application interface.
  
  
  Solutions:
  
  
  Check Master Data: Verify that the person details for the "Certified By" field are correctly maintained in the system. Ensure that the relevant personnel records are complete and accurate.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access the required data. This may involve checking user roles and permissions in the SAP system.
  
  
  Configuration Review: Review the configuration settings for the EHS module and the DEC document type. Ensure that all necessary settings are correctly configured.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the retrieval is failing. This may require the assistance of a technical consultant or SAP support.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  
  Contact SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  SAP EHS Documentation: Review the official SAP documentation for the Environment, Health, and Safety module for more insights into the DEC document process and related configurations.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  Training and Resources: Consider additional training or resources on SAP EHS and document management processes to better understand the system's functionality.
  
  By following these steps, you should be able to diagnose and resolve the error related to retrieving person details for the "Certified By" field in DEC documents.