How To Fix EH015 - Device &1 is currently not installed

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 015

• Message text: Device &1 is currently not installed

What causes this issue?

You have attempted to disconnect device &V1&. This device is not
currently installed and can therefore not be disconnected.

System Response

The system cannot create the disconnection document.

How to fix this error?

Check the device.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH015 - Device &1 is currently not installed ?

  The SAP error message EH015 "Device &1 is currently not installed" typically occurs when the system is trying to access a device (like a printer or a file system) that is not currently available or configured in the SAP system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Device Not Configured: The device (e.g., printer) has not been configured in the SAP system.
  Device Not Installed: The physical device is not connected or powered on.
  Incorrect Device Name: The device name specified in the print settings or configuration does not match any installed devices.
  Authorization Issues: The user may not have the necessary authorizations to access the device.
  Network Issues: If the device is networked, there may be connectivity issues preventing access.
  
  Solutions:
  
  
  Check Device Configuration:
  
  Go to transaction code SPAD (Spool Administration).
  Check if the device is listed under the "Output Devices" section.
  If it is not listed, you may need to create a new output device.
  
  
  
  Verify Device Status:
  
  Ensure that the physical device is powered on and connected to the network.
  If it’s a printer, check if it has paper and is ready to print.
  
  
  
  Correct Device Name:
  
  Verify that the device name used in the print settings matches the name configured in SAP.
  Update the print settings in the relevant transaction or program to use the correct device name.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the device.
  You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  
  Network Troubleshooting:
  
  If the device is networked, check for any network issues that may be preventing access.
  You can try pinging the device from the server to ensure it is reachable.
  
  
  
  Reinstall or Update Device Drivers:
  
  If the device is a printer, ensure that the correct drivers are installed on the server where SAP is running.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the error message.
  Documentation: Refer to SAP documentation for detailed instructions on configuring output devices.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the EH015 error and ensure that the device is properly configured and accessible within the SAP system.