How To Fix EG808 - Not all devices of device group are certified

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 808

• Message text: Not all devices of device group are certified

What causes this issue?

There is at least one device in this device group that is excluded from
certification. Only devices that can be certified are displayed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG808 - Not all devices of device group are certified ?

  The SAP error message EG808, which states "Not all devices of device group are certified," typically occurs in the context of SAP's mobile solutions, particularly when dealing with device management and mobile applications. This error indicates that one or more devices in a specified device group do not meet the certification requirements set by SAP.
  Cause:
  
  Device Certification: SAP has specific certification requirements for devices that are used with its mobile applications. If a device in the group does not meet these requirements, the error will be triggered.
  Device Group Configuration: The device group may include devices that are not officially supported or certified by SAP for the specific application or functionality being used.
  Version Mismatch: The version of the mobile application or the underlying operating system on the device may not be compatible with the certified versions required by SAP.
  Policy Settings: There may be specific policies or settings in the SAP Mobile Platform that restrict the use of non-certified devices.
  
  Solution:
  
  Check Device Certification: Verify the list of certified devices for the specific SAP application you are using. This information can usually be found in the SAP documentation or on the SAP support portal.
  Update Devices: If any devices in the group are not certified, consider updating them to a certified model or version. This may involve upgrading the operating system or the application itself.
  Reconfigure Device Group: If certain devices are not required for the application, consider removing them from the device group to avoid the error.
  Consult SAP Support: If you are unsure about the certification status of your devices or need further assistance, reach out to SAP support for guidance.
  Review Policies: Check the configuration settings and policies in the SAP Mobile Platform to ensure that they allow the use of certified devices only.
  
  Related Information:
  
  SAP Notes and Documentation: Look for specific SAP Notes related to the EG808 error message for additional troubleshooting steps and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Device Management Tools: Utilize SAP's device management tools to monitor and manage the devices in your organization, ensuring compliance with certification requirements.
  
  By following these steps, you should be able to resolve the EG808 error and ensure that all devices in your device group are certified for use with SAP applications.