How To Fix EG699 - Service orders or notifications are bundled at &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 699

• Message text: Service orders or notifications are bundled at &1

What causes this issue?

Means that service orders or notifications are bundled at &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG699 - Service orders or notifications are bundled at &1 ?

  The SAP error message EG699 indicates that service orders or notifications are bundled at a specific level, which can prevent certain operations from being performed on them. This error typically arises in the context of service management, where multiple service orders or notifications are grouped together for processing.
  Cause:
  The error message EG699 usually occurs due to the following reasons:
  
  Bundling of Service Orders/Notifications: The system has bundled multiple service orders or notifications together, and the operation you are trying to perform is not allowed on bundled items.
  Configuration Settings: The bundling behavior may be influenced by specific configuration settings in the SAP system, which dictate how service orders and notifications are processed.
  Status of Orders/Notifications: The status of the bundled service orders or notifications may not allow for the action you are attempting to perform.
  
  Solution:
  To resolve the EG699 error, you can consider the following steps:
  
  
  Check Bundling Settings: Review the configuration settings related to service order and notification bundling in your SAP system. You may need to adjust these settings if they are too restrictive.
  
  
  Unbundle the Orders/Notifications: If possible, try to unbundle the service orders or notifications. This may involve separating them into individual items so that you can perform the desired operation on each one.
  
  
  Review Status: Check the status of the service orders or notifications. If they are in a status that does not allow for the action you are trying to perform, you may need to change their status first.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling bundled service orders and notifications.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) to manage service orders effectively.
  SAP Notes: Check for any SAP Notes related to error EG699, as they may provide patches or updates that address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the EG699 error and continue with your service order or notification processing in SAP.