How To Fix EG395 - Internal: error reading master data for &1 with equipment number &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 395

• Message text: Internal: error reading master data for &1 with equipment number &2

What causes this issue?

device.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG395 - Internal: error reading master data for &1 with equipment number &2 ?

  The SAP error message EG395 indicates an internal error when the system is trying to read master data for a specific equipment number. This error can occur in various scenarios, particularly when dealing with equipment master data in the SAP Plant Maintenance (PM) module or similar areas.
  Cause:
  
  Data Corruption: The master data for the specified equipment number may be corrupted or incomplete.
  Database Issues: There could be issues with the database, such as locks, inconsistencies, or connectivity problems.
  Authorization Issues: The user may not have the necessary authorizations to access the master data for the specified equipment.
  Configuration Issues: There may be configuration problems in the system that prevent proper access to the master data.
  Program Errors: There could be bugs or errors in the custom code or standard SAP programs that are being executed.
  
  Solution:
  
  Check Data Integrity: Verify the integrity of the master data for the specified equipment number. You can do this by checking the equipment record in the SAP system.
  Database Consistency Check: Run database consistency checks to identify and resolve any issues. This may involve using transaction codes like SE14 (Database Utility) or DB02 (Database Performance).
  Authorization Check: Ensure that the user has the necessary authorizations to access the equipment master data. You can check this using transaction SU53 or by reviewing the user's roles and authorizations.
  Review Configuration: Check the configuration settings related to equipment management to ensure everything is set up correctly.
  Debugging: If you have access to debugging tools, you can debug the program that is generating the error to identify the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IE01 (Create Equipment), IE02 (Change Equipment), and IE03 (Display Equipment) to manage equipment data.
  SAP Documentation: Review SAP documentation related to equipment management and master data handling for additional insights.
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the EG395 error in your SAP system.