How To Fix EG023 - Internal error: Device location not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 023

• Message text: Internal error: Device location not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EG023 - Internal error: Device location not found ?

  The SAP error message EG023 "Internal error: Device location not found" typically indicates that the system is unable to locate a specific device or printer that is configured in the SAP system. This can occur for various reasons, including misconfiguration, missing device definitions, or issues with the underlying print server.
  Causes:
  
  Device Configuration Issues: The printer or device may not be properly configured in the SAP system.
  Missing Device Definition: The device definition may not exist in the SAP system or may have been deleted.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the printer or device.
  Authorization Issues: The user may not have the necessary authorizations to access the device.
  Print Server Issues: The print server may be down or misconfigured, leading to the inability to locate the device.
  
  Solutions:
  
  
  Check Device Configuration:
  
  Go to transaction code SPAD (Spool Administration) in SAP.
  Verify that the printer or device is correctly configured and active.
  Ensure that the device type and output device settings are correct.
  
  
  
  Create or Update Device Definition:
  
  If the device definition is missing, create a new output device in SPAD.
  Ensure that all necessary parameters (like device type, host spool access method, etc.) are correctly set.
  
  
  
  Check Network Connectivity:
  
  Ensure that the printer is powered on and connected to the network.
  Test the network connection to the printer from the SAP server.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to access the printer.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check Print Server Status:
  
  Verify that the print server is running and properly configured.
  Check for any logs or error messages on the print server that might indicate issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SU53: Display Authorization Check
  
  
  SAP Notes: Always check the SAP Support Portal for any specific notes related to the error message EG023.
  Documentation: Review SAP documentation for printer configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.