How To Fix EEWMSERVICE068 - Cannot determine device information record &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSERVICE - IS-U Work Management: Service

• Message number: 068

• Message text: Cannot determine device information record &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSERVICE068 - Cannot determine device information record &1 ?

  The SAP error message EEWMSERVICE068 ("Cannot determine device information record &1") typically occurs in the context of SAP's Extended Warehouse Management (EWM) or related logistics processes. This error indicates that the system is unable to find the device information record for a specific device or equipment, which is necessary for processing certain warehouse tasks.
  Causes:
  
  Missing Device Information Record: The device (e.g., a mobile device or a piece of equipment) may not have been properly set up in the system, leading to the absence of a corresponding device information record.
  Incorrect Device ID: The device ID referenced in the error message may be incorrect or misspelled.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to the device.
  Authorization Issues: The user may not have the necessary authorizations to access the device information.
  System Configuration: The system may not be configured correctly to recognize the device.
  
  Solutions:
  
  
  Check Device Information Record:
  
  Navigate to the device information records in the SAP system (transaction code EWM1 or similar) and verify if the record for the specified device ID exists.
  If it does not exist, create a new device information record with the correct details.
  
  
  
  Verify Device ID:
  
  Ensure that the device ID referenced in the error message is correct. Check for any typos or discrepancies.
  
  
  
  Review Master Data:
  
  Check the master data related to the device and ensure that all necessary fields are filled out correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the device information records.
  
  
  
  System Configuration:
  
  Review the system configuration settings related to EWM and device management to ensure that everything is set up correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on device management and troubleshooting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EWM1 (for device information records) and EWM2 (for device management).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.