How To Fix EEWMSERVICE020 - Order &1 has no device as a technical reference object

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSERVICE - IS-U Work Management: Service

• Message number: 020

• Message text: Order &1 has no device as a technical reference object

What causes this issue?

The system has attempted to send a device replacement order using an
IDoc of an external system. However, the order specified does not have
a device as a technical reference object. This is required for a device
replacement order.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify a device replacement order with a device as a technical
reference object.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSERVICE020 - Order &1 has no device as a technical reference object ?

  The SAP error message EEWMSERVICE020 indicates that there is an issue with a work order (or order) in the system, specifically that the order does not have a device assigned as a technical reference object. This can occur in various contexts, such as maintenance orders, service orders, or work orders in the SAP system.
  Cause:
  
  Missing Device Assignment: The order in question does not have a device (e.g., equipment or functional location) linked to it. This is often required for maintenance or service orders to ensure that the work is associated with a specific asset.
  Incorrect Order Type: The order type may not be configured to require a device, or the configuration may not align with the business process.
  Data Entry Error: During the creation of the order, the user may have neglected to assign a device or made an error in the data entry process.
  System Configuration: There may be issues with the configuration of the order type or the device master data.
  
  Solution:
  
  Check Order Details: Review the order details to ensure that a device is assigned. You can do this by navigating to the order in the SAP GUI and checking the relevant fields.
  Assign a Device: If the order does not have a device assigned, you can assign one. This can typically be done in the order management screen by selecting the appropriate device from the master data.
  Review Configuration: If the issue persists, check the configuration of the order type in the SAP system. Ensure that it is set up to require a device as a reference object.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling work orders and device assignments.
  User Training: Ensure that users are trained on the importance of assigning devices to orders and the correct procedures for doing so.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order) to manage work orders.
  Master Data: Ensure that the device master data (equipment or functional location) is correctly maintained in the system.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue cannot be resolved internally, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the EEWMSERVICE020 error and ensure that your orders are correctly linked to the necessary technical reference objects.