How To Fix EEWM-WORKFLOW-01016 - Partner role customer for order type & is not identified

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWM-WORKFLOW-01 - IS-U Workmanagement: Workflow

• Message number: 016

• Message text: Partner role customer for order type & is not identified

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWM-WORKFLOW-01016 - Partner role customer for order type & is not identified ?

  The SAP error message EEWM-WORKFLOW-01016 indicates that the system is unable to identify the partner role "customer" for a specific order type. This error typically occurs in the context of workflows in SAP Extended Warehouse Management (EWM) when the system is trying to process an order but cannot find the necessary partner information.
  Cause:
  
  Missing Partner Role Configuration: The partner role for the customer may not be configured correctly for the specific order type in the system.
  Order Type Not Defined: The order type being used may not have a corresponding customer partner role defined in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to the customer or the order type.
  Workflow Configuration Issues: The workflow configuration may not be set up to handle the specific order type correctly.
  
  Solution:
  
  
  Check Partner Role Configuration:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Logistics Execution > Extended Warehouse Management > Cross-Process Settings > Define Partner Roles.
  Ensure that the partner role for the customer is defined for the relevant order type.
  
  
  
  Verify Order Type Settings:
  
  Check the configuration for the specific order type in the system.
  Ensure that the order type is correctly set up to include the necessary partner roles.
  
  
  
  Review Master Data:
  
  Check the customer master data to ensure that it is complete and correctly maintained.
  Verify that the customer is assigned to the relevant sales area and has the necessary partner functions.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up to handle the order type in question.
  Check if there are any specific conditions or settings that might be causing the issue.
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder) to analyze workflows and SE11 (Data Dictionary) to check table definitions.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may resolve the issue.
  Documentation: Review SAP documentation on partner roles and workflow management in EWM for a deeper understanding of how these components interact.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.