How To Fix EEWA_WA116 - Sales support block for customer exists

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWA_WA - Weighing System

• Message number: 116

• Message text: Sales support block for customer exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWA_WA116 - Sales support block for customer exists ?

  The SAP error message EEWA_WA116 indicates that there is a sales support block for a customer in the system. This typically means that the customer has been flagged in such a way that prevents certain sales activities, such as creating sales orders or processing sales documents.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Sales Support Block: The customer has been assigned a sales support block in their master data. This could be due to various reasons, such as credit issues, payment problems, or internal company policies.
  Customer Status: The customer may have a status that restricts sales activities, such as being marked as "blocked" for sales or having a specific sales area blocked.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce sales blocks based on certain criteria.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Check the "Sales Area Data" and look for any blocks or restrictions that may be applied to the customer.
  
  
  
  Remove Sales Support Block:
  
  If you have the necessary authorization, you can remove the sales support block by editing the customer master data (transaction code XD02 or VD02).
  Navigate to the relevant sales area and remove the block.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the block exists, consult with your finance or sales department to understand the reason behind the block and whether it should be removed.
  
  
  
  Review Configuration Settings:
  
  If the issue persists, it may be necessary to review the configuration settings in the SAP system related to customer blocking. This may require assistance from an SAP administrator or consultant.
  
  
  
  Check for Related Notes:
  
  Sometimes, SAP provides notes or patches that address specific issues. Check the SAP Support Portal for any relevant notes related to this error message.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer Master
  VD03 - Display Customer Master (Sales Area)
  XD02 - Change Customer Master
  VD02 - Change Customer Master (Sales Area)
  
  
  
  Authorization: Ensure that you have the necessary authorizations to view and change customer master data.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on customer master data management and sales support blocks.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.