How To Fix EEWA_MD028 - Case category &1 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWA_MD - Messages for Package EEWA_MD

• Message number: 028

• Message text: Case category &1 is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEWA_MD028 - Case category &1 is not supported ?

  The SAP error message EEWA_MD028, which states "Case category &1 is not supported," typically occurs in the context of the SAP system when dealing with case management or similar functionalities. This error indicates that the specified case category (represented by &1) is not recognized or is not configured correctly in the system.
  Cause:
  
  Invalid Case Category: The case category you are trying to use may not exist in the system or may have been incorrectly entered.
  Configuration Issues: The case category may not be properly configured in the system settings, leading to it being unsupported.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified case category.
  System Version: The case category may be valid in a different version of the software but not in the current version you are using.
  
  Solution:
  
  Check Case Category: Verify that the case category you are trying to use is valid and exists in the system. You can do this by checking the configuration settings in the relevant module (e.g., SAP CRM, SAP S/4HANA).
  Configuration: If the case category does not exist, you may need to create it or configure it properly. This can usually be done in the customizing settings (transaction code SPRO).
  Authorization Check: Ensure that the user has the necessary authorizations to access the case category. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Consult Documentation: Refer to SAP documentation or help resources for the specific module you are working with to understand the valid case categories and their configurations.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), or SE80 (Object Navigator) to check configurations.
  SAP Notes: Search for SAP Notes related to EEWA_MD028 in the SAP Support Portal for any known issues or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.