How To Fix EEDMIDESERVPROV100 - Category of service type &1 not same as cat. of leading service type &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EEDMIDESERVPROV - Service Provider Messages

• Message number: 100

• Message text: Category of service type &1 not same as cat. of leading service type &3

What causes this issue?

The category of the service type must be the same as the category of
the leading service type of the service provider. Alternatively, if you
choose the category "Not Specified", it does not have to correspond with
the leading service type of the service provider.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEDMIDESERVPROV100 - Category of service type &1 not same as cat. of leading service type &3 ?

  The SAP error message EEDMIDESERVPROV100 indicates a mismatch in the category of service types in a service provisioning scenario. Specifically, it suggests that the category of the service type you are trying to use does not match the category of the leading service type.
  Cause:
  This error typically occurs in scenarios involving service management or service provisioning where:
  
  You are trying to create or modify a service order or service request.
  The service type you are using is expected to be of a certain category (e.g., maintenance, repair, etc.), but the system has detected that it does not match the category of the leading service type that is already defined.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Service Type Configuration:
  
  Go to the configuration settings for service types in your SAP system.
  Verify the categories assigned to the service types involved. Ensure that the service type you are trying to use matches the category of the leading service type.
  
  
  
  Adjust Service Type Assignment:
  
  If you find that the service type you are trying to use is incorrectly categorized, you may need to change its category to match the leading service type.
  Alternatively, if the leading service type is incorrect, you may need to adjust it to match the intended service type.
  
  
  
  Review Service Order/Request:
  
  Check the service order or request you are working with to ensure that all service types and their categories are correctly assigned.
  Make sure that any related service types are consistent in terms of their categories.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to service management and service provisioning for additional guidance on service type categories.
  
  
  
  Testing:
  
  After making the necessary adjustments, try to recreate or modify the service order/request to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, or IW31/IW32 for service order management.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to service types and service orders.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration of your SAP environment.