How To Fix EEDMIDESERVPROV060 - Multiple service providers exist in the system for external ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EEDMIDESERVPROV - Service Provider Messages

• Message number: 060

• Message text: Multiple service providers exist in the system for external ID &1

What causes this issue?

More than one service provider with different service types possess the
same external number (ID) &v1& in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the system, you can create more than one service provider with
different service types for an external number. In order to be able to
uniquely identify the service provider using the external number, you
must also specify the service type in the identification.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEDMIDESERVPROV060 - Multiple service providers exist in the system for external ID &1 ?

  The SAP error message EEDMIDESERVPROV060 indicates that there are multiple service providers in the system associated with the same external ID. This can occur in scenarios where the system is trying to identify a unique service provider based on an external identifier, but finds more than one match.
  Cause:
  
  Duplicate Entries: There are multiple service provider records in the system that share the same external ID.
  Data Migration Issues: If data was migrated from another system, it’s possible that duplicates were created during the migration process.
  Configuration Errors: Incorrect configuration or setup in the service provider management could lead to multiple entries being created unintentionally.
  
  Solution:
  
  
  Identify Duplicates:
  
  Use transaction codes like SE16 or SE11 to query the relevant database tables (e.g., EEDM_SERVICE_PROVIDER) to find all entries with the same external ID.
  Check for duplicates in the service provider records.
  
  
  
  Data Cleanup:
  
  Once duplicates are identified, determine which records are valid and which can be deleted or merged.
  If necessary, consult with your data governance team to ensure that the correct records are retained.
  
  
  
  Adjust External IDs:
  
  If the duplicates are legitimate and need to coexist, consider adjusting the external IDs to ensure uniqueness.
  Update the records accordingly to reflect the correct external IDs.
  
  
  
  Review Configuration:
  
  Check the configuration settings for service providers to ensure that the system is set up correctly to prevent the creation of duplicate entries in the future.
  
  
  
  Testing:
  
  After making changes, test the functionality that was causing the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and others that may help in managing service provider data.
  Documentation: Review SAP documentation related to service provider management and external ID handling to understand best practices and guidelines.
  Support: If the issue persists or if you are unsure about the changes, consider reaching out to SAP support or your internal SAP team for assistance.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.