How To Fix EE_TOUE107 - Specify a response category

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_TOUE - TOU Exception Messages

• Message number: 107

• Message text: Specify a response category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_TOUE107 - Specify a response category ?

  The SAP error message EE_TOUE107 "Specify a response category" typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management modules, particularly when dealing with service requests, complaints, or similar processes. This error indicates that a required field, specifically the response category, has not been filled out in the relevant transaction or document.
  Cause:
  The error is triggered when a user attempts to save or process a document (like a service request or complaint) without specifying a response category. The response category is essential for categorizing the type of response or action that is being taken regarding the service request or complaint.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Transaction: Determine which transaction or document you are working on when the error occurs.
  
  
  Locate the Response Category Field: In the relevant screen, look for the field labeled "Response Category" or similar. This is usually found in the details section of the service request or complaint.
  
  
  Select a Response Category: Choose an appropriate response category from the dropdown list or input the required information. The options available will depend on the configuration of your SAP system.
  
  
  Save the Document: After specifying the response category, attempt to save the document again. The error should no longer appear if the field is filled correctly.
  
  
  Related Information:
  
  
  Configuration: If you are an administrator or have access to configuration settings, ensure that the response categories are properly defined in the system. This can usually be done in the customizing settings of SAP (transaction SPRO).
  
  
  User Training: Ensure that users are trained on the importance of filling out all required fields, including the response category, to avoid similar errors in the future.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on the specific module you are working with, as the exact steps may vary based on the version and configuration of your SAP system.
  
  
  Support: If the issue persists even after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  By ensuring that the response category is specified, you should be able to resolve the EE_TOUE107 error and proceed with your work in SAP.